If you’ve done some research on moving companies and want to know more about U-Pack®, you’ve come to the right place. You can always call us at 800-413-4799, but we know that calling isn’t always a convenient option. Maybe you’re at work, rocking a sleeping baby or it’s after hours. Either way, we’ve made finding information easy with our 20 most popular questions (and the answers).
“Good morning. Thank you for calling U-Pack. This is Brittany. How may I help you?”
When you call U-Pack, you may get to speak with Brittany, a U-Pack service consultant on the Operations Team. While Brittany is all about making your move run smoothly, we thought you might like to know a little bit more about her.
When you’re moving, there are a lot of details to coordinate. You may have questions or need help figuring out options — but where can you turn? U-Pack moving consultants are the go-to during any move. They can help at any point throughout the process and are eager to solve problems, answer questions or offer advice.
Every industry has its own jargon — words they use that may not be part of everyday vocabulary — and the moving industry is no different. If you’re trying to understand your moving contract or quote, you may need to know the definitions for some common moving terms. Understanding these frequently used words will make it easier to understand the moving service, and help you know what to expect.
One of the benefits of moving with U-Pack is that we look at each move individually. In fact, we understand that there's no universal moving solution because everyone has different needs. Because of that, we offer options to customize your experience — from the equipment type and space you use to the way your items are delivered. If you need to unload on a certain day, have parking restrictions on either end of the move, or are moving to a city with lots of street traffic, you may need a special delivery option. Take a look at our delivery choices to find the one that works best.
A BOL is a contract between a carrier and a shipper for the transportation of goods and is a standard document in the moving industry. Because U-Pack® uses carriers like ABF Freight®to transport household goods, a Bill of Lading is required for each shipment. If you’re moving with U-Pack, the driver will bring a copy of the BOL for you to sign after you’ve loaded the moving equipment and it’s ready for pickup.
U-Pack helps Toys for Tots store Christmas toy donations
U-Pack is teaming up with Toys for Tots this holiday season! We’re honored to assist Toys for Tots with their annual goal of bringing the joy of Christmas to disadvantaged children by providing moving containers to store the donations collected from local toy drives.
While this isn’t the first time U-Pack has participated in Toys for Tots events, it is the first year we’ve contributed on a national level. Local toy drives often result in thousands of donations, making temporary storage a necessity for regional coordinators.
Throughout the year we have the opportunity to serve thousands of people who are in the midst of huge life changes. You have many choices and that you chose to trust U-Pack is both an honor and a privilege.
We are thankful.
We wish you safe travels, yummy food, fun times with family and friends, lasting memories, and a very HAPPY THANKSGIVING!
In celebration of the holiday, the U-Pack call center will close at 8pm CST November 26th and will re-open at 7am Monday, December 1st. In the case of an emergency while the call center is closed, please contact the Help Desk at 479-785-8900.