Easy Peasy. From first phone call to get info, to the driver picking up the trailer last night after I got everything unloaded. Incredibly helpful, nice employees. Go ahead & compare their prices to all the others. Truly, best bang for the buck.
My sister was relocating to W. Tenn from Springfield, MO and is not an 'online' person - so I went online searching for a U-Haul arrangement. But as luck would have it, the U-Pack information was also among the opportunities I found.
What a blessing to have found these folks... From the very 1st encounter/phone call, her move went like clock-work. The EXCELLENT communication with every, single contact was greater/more informative/helpful than we ever could have hoped for.
The pod was brou... See Moreght to her originating/departing Springfield location exactly on time; picked back up exactly on time and brought to her new home exactly on time ---- and all the while, we were kept 'in the loop'.... Email to me and calls to her, since she was not an online customer.
The other wonderful, extra nice service, is the 'mail forwarding' offer that is free cost-wise and free of flaws-wise! That too worked like a well-oiled machine.
Every other5 star review listed here is just like we enjoyed (if a move can be a joy) -- but if she or I every have to move, you can bet the farm on the fact that no other service would even be considered....
Finally, the delivering driver - from Jackson TN hub - put that trailer/pod in a spot that a VolksWagon could not have managed to maneuver; between the house, 2 cars and around a tree!.
Amazing - great service. Wish I had stock in this company!
U Pack stated the cost up front, advised what adjustments to cost might be, when load would be delivered, and were prompt at pickup. On the other end, waited one day for me to be at the home, delivered within an hour of stated time, promptly came to pick up the empty box - same day- and cost was adjusted appropriately. I highly recommend them.