Wonderful experience from beginning to end! Everything we were told regarding trailer drop off, pick-up, and delivery to our new home was delivered as promised. Every person we dealt with in the company was friendly and helpful, and we couldn't be more pleased! U-Pack made our cross-country move a breeze!
I had a very unique experience. I had my belongings picked up in Phoenix AZ on the 7th of February in the afternoon. I woke up on the 8th of February and was in a complete panic. I did not want to move to Montana... ever!! So I called UPack and explained what was going on. My things were already in New Mexico... so the truck had to go to Colorado before it could turn around and head back. Within 48 hours they refunded the money to the person who paid for this move and then they charged for... See More the trip back to Phoenix on a different card. Everytime I had a question I got an answer. Customer Service was Excellent! I would recommend this service to everyone who is moving. My things arrived back in Phoenix and everything was intact. Thank you so much for making this crazy situation very easy for me. ***** Five Stars