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Why U-Haul Won't Rent a Trailer for a Ford Explorer

Category: Truck Rental
 
Posted By:
Autumnn
2/1/2013
3:14:45 PM

For the 2nd Flashback Friday of the day, we're going back to Autumnn's post about why U-Haul won't rent a trailer for a Ford Explorer. It's a subject people have strong opinions about (on both sides of the issue). Check out the comments and tell us what you think!

Why U-Haul Won't Rent a Trailer for a Ford Explorer

SUVs have been one of the most popular vehicles of choice in the last decade, and the Ford Explorer is no exception. It's perfect for getting the whole family where they need to go, with lots of options and features to make the trip comfortable. So why won't U-Haul rent a trailer for a Ford Explorer? There have been lots of rumors and speculation, but here's the party line directly from the U-Haul website:

"U-Haul has chosen not to rent behind this tow vehicle based on our history of excessive costs in defending lawsuits involving Ford Explorer towing combinations. This policy is not related to safety issues. This is an unusual circumstance for U-Haul – we have built our success for over 60 years by saying 'yes' to our customers. We apologize for any inconvenience this may cause and are committed to working with our customers to find alternative options to help with their move." 

So there you have it: that's why U-Haul won't rent a trailer to a Ford Explorer. While it's great to know that potential customers wouldn't be in danger due to safety issues, it's certainly frustrating when you think you might be left without any moving options.

Now what?
If U-Haul won't rent a trailer for your Ford Explorer, you can still complete a self-move that's within your moving budget. Did you know that U-Pack rates are actually comparable to truck rental? And you don't have to drive! Or worry about towing a trailer or another vehicle (with or without safety issues). Leave the confusing policies behind and get a free moving quote from U-Pack to find out which moving services will work best for your situation.



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Comments
Name: john furlong
Date: 7-31-2011
The Uhaul policy about renting to ford explorer owners is sensless and discriminatory.
Name: Molly
Date: 7-31-2011
Does anyone know who I can rent a trailer from? I drive a 2002 Ford Explorer is excellent condition. Im moving from San Diego to Seattle and was planning on renting a trailer. Help!
Name: Autumnn
Date: 8-1-2011
Molly, have you checked into a U-Pack rate yet? If you're interested, I would be happy to get a quote for you. Just let me know!
Name: scottt
Date: 8-22-2011
welcome to the new age not renting to a ford explorer ownere because of a past lawsiut is stupid.Thats like saying you wont serve me because of my race because a different race sued you in the past .It is the same thing discrimination. someone should sue for this reason
Name: Elizaberh
Date: 8-24-2011
Oh my God. It is NOT like racial discremination. UHaul has lost MILLIONS of dollars due to the fact that the minute jurors hear " Ford Explorer" UHaul loses the case. Now THAT is discrimination. If I owned a company damn right I would change my policy if it meant I would save millions.
Name: Silveradoer
Date: 11-7-2011
My guess is that towing a trailer somehow damages the suspension of Ford Explorers. That’s not a U-Haul issue. It’s a Ford issue. One more reason to drive a Chevy! LMAO
Name: Shoal Creek
Date: 12-8-2011
@Silveradoer, your comment is as educated as your decision to drive a Government Motors vehicle.

The Mercury Mountaineer and Mazda Navajo are identical to the Explorer and U-Haul still rents to people towing with either of these vehicles. It has everything to do with Ford telling Explorer owners to drive with too low of tire pressure.

BTW, good luck with your 13 mpg Silverado. My ’99 Explorer with 175,000 miles typically gets 18-22 mpg and only drops to 13 when I am actually towing a 3500 pound trailer.
Name: Leo
Date: 2-12-2012
can’t believe U-haul won’t rent you a trailer if you own a Ford explore, they will rent to you if you have a mercury mountaineer same vehicle. I will use Ryder the next time I need a truch rental
Name: Leo
Date: 2-12-2012
can’t believe U-haul won’t rent you a trailer if you own a Ford explore, they will rent to you if you have a mercury mountaineer same vehicle. I will use Ryder the next time I need a truck rental
Name: jim
Date: 3-5-2012
dont even rent a u-haul truck rent from penske the mileage is much cheaper.
Name: Don M
Date: 3-6-2012
The policy against Explorers even covers the SportTrac, which is rediculous. So I can tow a trailer with my old Grand Cherokee but not with my newer low mileage SortTrac. Its even more rediculous that they will rent to Mountaineer and Navaho owners but not anything with an Explorer badge on it
Name: Joe E
Date: 3-22-2012
I bought the new Explorer based on the 5000lb towing capacity only to find out that U-Haul wouldn’t let me rent a car trailer. I’ve been a U-Haul customer since 1973. I towed trailers with a Pinto for Chrissake!! These people are a bunch of pencil pushing idiots!!
Name: Ed
Date: 4-5-2012
My friend has a 97 Mountaineer and uhaul has refused to rent to him as well.
Name: Thomas
Date: 5-22-2012
About 2 hrs ago did an onlike quote from U Haul for ford explorer . Seattle to Reno, no trlr rental if a ford explorer is pulling it. Their truck rentals are very expensive, Ryder is about 30 % less.
Name: Becky
Date: 5-23-2012
Thomas: Thanks for visiting the U-Pack Blog. Have you gotten a moving quote from U-Pack for your move from Seattle to Reno? Fuel and the driver are included, and you can drive your own vehicle.
Name: Marc Iwata
Date: 7-16-2012
Same thing here. They won’t rent to me with an Explorer tow vehicle. So much for customer satisfaction. On to the next company, and yes, I will remember this b. s. next time I need a truck and moving supplies.
Name: Joel Zysman
Date: 7-22-2012
I’m voting with my wallet. No more U-Haul rentals for me!
Name: paul
Date: 8-3-2012
i just heard about this and had to look it up. my 2012 explorer is so much better then most cars on the road. very stupid if you ask me. companies can chose on who to do business with i get that. but from a lawsuit that didn’t even involve them that was 14 yrs ago is crazy.
Name: Fred
Date: 9-24-2012
Makes sense. THe Ford Explorer is a dangerous POS that can roll at speeds under 25 MPH.
Name: Rich
Date: 10-22-2012
I move about every two yrs. Have used Uhaul (disgusted) Budget( just as bad) My money goes to Ryder now. Uhaul is a joke, living on their PAST reputation. Use Uhaul...get what you pay for...over-priced , unroad worthy pieces of junk.
Name: tamara
Date: 2-4-2013
That’s why I have always driven Toyota’s. Currently own a Sequoia and a Tundra.

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