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What is a moving consultant?

April 17th, 2017 - 3:41 PM

Getting help during your move

When you’re moving, there are a lot of details to coordinate. You may have questions or need help figuring out options — but where can you turn? U-Pack moving consultants are the go-to during any move. They can help at any point throughout the process and are eager to solve problems, answer questions or offer advice.

Moving consultants are relocation experts.

What is a moving consultant?

At different companies, the term “moving consultant” means different things. At U-Pack, moving consultants are trained moving experts who help throughout your move from start to finish. When you call U-Pack, you’ll talk to someone in Fort Smith, Arkansas who specializes in long-distance moving. They do it all — making sure you get a great price, customizing your move to meet every need, and problem solving when changes are made.

We organize our team into two main departments: the initial quoting and reservation team, and the moving process team (which we call Operations).

  • The quoting and reservation team will be the one to take your call if you don’t yet have a quote or if you haven’t reserved a move. They can answer questions about the U-Pack moving process, explain equipment and service options, and help provide the best price possible.
  • Once you’ve reserved, you’ll talk to the moving process team. They can help reschedule a move date, make changes to the service, order moving boxes, or confirm any details. This team also responds to customers on social media.

Working with a moving consultant

A U-Pack moving consultant is just a phone call away to provide assistance. Since our experts know about booking and coordinating moves, there is always someone who can provide solutions. Our team is known for their excellent customer service — but don’t take our word for it. Customers fill out surveys after their move, and they often leave comments about our team. Here’s what some of them have said:

Genuine customer service

“Working with U-Pack was amazing — from the first call, to the drivers, dispatchers and all the office personnel I spoke with — friendly, informative and accommodating people. A quality service from a company who still knows how to provide genuine customer service.”

- Adria F., Oregon to Pennsylvania

Quick, professional service

“The rep was courteous, and I was excited to hear the quote and the process in which everything would be handled. I called a couple of times with questions, and my calls were handled professionally and quickly. I will recommend U-Pack to everyone I know who needs moving assistance, and I will definitely be using U-Pack again in the future! Thanks for such a wonderful experience!”

- Amy S., California to Idaho

Refreshing experience

“A live person answered the phone every time I called in with a question. You are a very rare company, and it was refreshing to experience.”

- Erin B., Florida to Montana

Excellent customer service

“This was one of the absolute BEST experiences that I have had with ANY company! From start to finish, every single person that I dealt with was very professional and provided excellent customer service! You turned a very stressful situation into a smooth experience! I will definitely be using U-Pack again and will refer others to do the same! Way to go on a fantastic job!”

- Michelle D., Alabama to Florida

Frequently asked questions about moving consultants

When are moving consultants available?

U-Pack is open from 7 a.m. to 8 p.m. CST Monday through Friday and 8 a.m. to 5 p.m. Saturday. U-Pack is closed on major holidays (Memorial Day, Independence Day, Thanksgiving, Christmas Eve and Christmas Day, New Year’s Day).

Will I ever need to talk to someone else?

While the U-Pack team handles most aspects of your move, you will have to contact the local service centers to arrange for equipment drop-off and pick-up. This is because each service center schedules their own daily routes. And if you need moving help, you will be transferred to Moving Staffers to coordinate that.

How to contact a moving consultant

There are several ways to can get in touch with a U-Pack moving expert. Call us at 800-413-4799, email us at moving@upack.com, or contact us on Facebook or Twitter. If you prefer not to make a phone call, get a quote online!

Learn more about the U-Pack moving process on our moving blog, or reach out in the comments below.

Meet some of our moving consultants!

Matt B.

Brittany

Cecil H.

Matt S.

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