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How a U-Pack Move Works

August 8th, 2014 - 10:56 AM

We do the driving, and you save money

How a U-Pack move works

It’s the ideal way to move.

  • We deliver a moving trailer or ReloCube to your home
  • Take up to three business days to load
  • Call when it’s loaded, and we’ll pick it up
  • Track your shipment 24/7
  • Schedule a delivery appointment
  • Call when it’s unloaded, and we’ll pick it up

Your price is based on the space you use—and there’s no additional charge for things like fuel, sales tax or highway tolls. It’s easy and affordable!

Do I need an in-home estimate?

Not with U-Pack! Just use our online space estimators to calculate how much space you’ll need.

How do I get a U-Pack quote?

It couldn’t be easier. Just enter where you’re moving from and to, when you’re planning to move, and how much you’re moving—we’ll show your price instantly. Online quotes are available 24/7, but if you prefer to speak with a real, live person, a U-Pack Moving Consultant will be happy to help! Call us at 800-413-4799—we’re available M-F from 7am to 8pm CST.

What if I got a quote for a moving trailer, but I would rather move in a ReloCube?

We’ll do our best to select the equipment with the best price for your specific dates and locations. But, if you don’t see the equipment you’re interested in, we’ll be happy to help! Just call a U-Pack Moving Consultant at 800-413-4799 and we’ll gladly check availability and prices for other options.

Can I reserve my U-Pack Move online?

Absolutely! Reserve your move here.  

How do I pay for my U-Pack Move?

It’s simple. You’ll need a credit card to reserve, we won't charge your card until your shipment is loaded and you know exactly how much space you use. U-Pack doesn’t require a down payment or deposit.

What if I don’t know my destination address?

It happens a lot, and it’s no problem at all. Just call us with your destination address before we schedule delivery.

What if I don’t fill up the entire trailer?

Yours will be the only household goods shipment on the trailer, regardless of how much space you use. If you don’t fill the entire trailer, we’ll fill the rest with commercial goods (like clothing, electronics, etc.) moving in the same direction. Just install the secure divider wall that we provide after you finish loading.  

How long will it take U-Pack to Move me Across Country?

Thanks to strategically placed service centers located throughout the country, U-Pack is able to offer one of the fastest transit times in the industry—averaging 2-5 business days. Your moving quote will show the estimated transit time for your move. If you need to get there faster, or you need to know the exact day of the delivery, check out U-Pack Guaranteed!

Can I store my belongings with U-Pack?

Yes! U-Pack offers both ReloCube storage and Trailer Storage.

What if I need to cancel my U-Pack Move?

A $50 fee applies for cancelations made within one week of the move, and a $150 fee applies for cancelations made on the same day of the move. We hope you don’t have to cancel, but when it comes to moving, we understand that unforeseen things can happen. If you need to cancel your move, please call a U-Pack Moving Consultant at 800-413-4799.

If you have more questions about how U-Pack works, we’ll be happy to help. Leave a comment, use the Ask the Experts Tool, or interact with us on Facebook and Twitter.